Safety and Cleanliness at KTA

Stay informed on the coronavirus (COVID‐19)

The coronavirus (COVID‐19) is a evolving situation. Please stay up to date with information from


Message from KTA Super Stores regarding COVID-19

KTA Super Stores mission is to do our best at fulfilling the food, household and health care needs of the Hawai‘i Island community.

We are strongly vested in protecting the health and well-being of our associates, customers, vendors and visitors. Our duty to you, is to develop and implement a plan designed to minimize the impact of COVID-19 in our community and our stores. All KTA Super Stores locations and associates will be implementing enhanced preventive actions immediately, following guidelines provided from the Center for Disease Control, the State of Hawai‘i Department of Health and the Hawai‘i Employers Council.

SANITIZING & CLEANING. Store cleanliness is a regular practice in all our locations. We’re ramping up our efforts by implementing recommended COVID-19 sanitization protocols to ensure your safety.

OUR TEAM. We require all Associates, vendors and visitors to adhere to good hygiene practices.  This includes regular hand washing and the use of hand sanitizer between washes.  We have protective policies in place regarding associates that display known symptoms of COVID-19, have a suspicion that they have come in contact with a symptomatic individual or have recently traveled/passed through countries that have a Level 3 Travel Health Notice.

In addition, we understand our customers want to prepare by stocking up on their everyday needs and we are working around the clock to restock our shelves.  In an effort to supply as many of our customers as possible during this critical time of need. Effective, as of Wednesday, March 11, 2020, we have placed purchase limits on selected products.  Please see list below for updated products included in the limit.

Our associates are working hard to provide you with the best service possible at seven locations on Hawai‘i Island.

We appreciate your patience and understanding as we continue to create a safe shopping experience for our community. Our actions and policies will adjust as needed by the situation. Let’s work together and stay informed to keep Hawai‘i Island healthy and prevent the spread.

For more information please contact for questions and concerns.

Vaccination CLincis

Help stop the spread and get vaccinated against Covid-19.

All individuals 16 and older are eligible to get vaccinated.


Precautions for your next KTA Visit

Policy Update effective on Friday, August 27, 2021.

Please sanitize before entrance.

In compliance with Mayor Mitch Roth’s emergency proclamation (issued 8/25/21), sanitizing your hands or gloves before entering the store is required.

Rub the sanitizer over all the surfaces of your hands and fingers until your hands are dry. This should take around 20 seconds.

Customers may use the sanitizer provided by KTA Super Stores at the entrance, or they may choose to use their own sanitizer in front of the KTA Associate or guard on duty before entering the store.


Policy Update effective on Thursday, May 27, 2021.

MASK UP. We are still all in this together!

In compliance with Governor David Ige and Mayor Mitch Roth’s mandate on Tuesday, May 25, 2021, Hawaii is still required to wear face masks and coverings while indoors.

For the security and safety of our customers and associates, appropriate face masks and coverings are required at all times indoors at KTA Super Stores & KTA Express.

Mahalo for your cooperation and understanding.


Policy Update effective on Sunday, August 2, 2020.

In accordance with Governor Ige’s emergency proclamation (issued 4/17) and in an effort to do everything possible to ensure the health and wellbeing of both our associates and customers, Face Masks/Coverings/Shields will be required for all customers over the age of 2. Masks with vents or mesh is not acceptable. Please see infographic below for acceptable masks in all KTA Super Stores locations.

To better protect our associates and customers, everyone will be required to wear a face mask/covering, which covers both the nose and mouth securely at all times on KTA premises. If a customer is unable to wear a face mask due to medical reasons, a face shield, which covers the nose and mouth, must be used. (Children 2 years of age and younger are exempt from this requirement per CDC guidelines.)

face coverings

True Hero Face Shields will be available for purchase for $5.00 at a KTA Super Stores entrance. (Cash only)

In accordance with Mayor Harry Kim's emergency rule no. 10 (issued July 20) we may refuse to allow entry or service to a worker, customer, or patron that refuses to wear a face covering.

As recommended by the CDC, Face masks must be:

  • Put it over your nose and mouth and secure it under your chin

  • Fit it snugly against the sides of your face

Click here for current Store Hours

Shopping Hour Reserved for Kupuna & High Risk Customers

Every Sunday

The first hour of store operations every Sunday is reserved for seniors (age 60 yrs. and above), high risk customers and an accompanying caregiver or assisting family member.

KTA pharmacies are not open during this reserved time. We apologize for any inconvenience this may cause.
Visit our locations page for a complete list of our store locations and hours. 

New Services

Curbside Delivery at KTA Puainako Pharmacy

Monday, Wednesday & Friday - 12pm to 2pm

How it works:

  1. Call the KTA Puainako Pharmacy to fill your prescription.
  2. Request for curbside pick up.
  3. Drive to KTA during the KTA Pharmacy Curbside Delivery hours.
  4. Look for the Curbside Pick-Up Stalls, park and wait in your car.
  5. Call us on the number on the Stall Sign to let us know you’ve arrived. We’ll be right out with your prescription!

Curbside Pick-Up is for prescriptions only. Debit or Credit Card Payments only.
Please contact your KTA Puainako Pharmacy for more details.

Prescription Delivery by Mail at KTA Keauhou Pharmacy

Please contact KTA Keauhou Pharmacy at 808-322-2511 to ask for prescription delivery.
Some restrictions and fees may apply.

Take Steps to Protect Yourself and Others

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
  • Stay home if you are sick, except to get medical care. Learn what to do if you are sick.
  • If you are sick:  You should wear a face mask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a face mask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a face mask if they enter your room.
  • If you are NOT sick: You do not need to wear a face mask unless you are caring for someone who is sick (and they are not able to wear a face mask). Face masks may be in short supply and they should be saved for caregivers.
  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection. Click here for disinfection guidance from 

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