Diamond Rewards - FAQ


Frequently Asked Questions:   Enrollment   |    Diamond Points & Rewards   |   Diamond Deals


Diamond Points & Rewards

Diamond Rewards

Earn Diamond Points with every qualified* purchase at KTA Waikoloa Village only.

$1 = 1 Diamond Points

*Diamond Rewards are applied to the registered account and applied to your next purchase.
*Excluding liquor, tobacco, gift card purchases, taxes & fees.


Frequently Asked Questions About Enrollment...

I don’t have a mobile phone. Can I still sign up for a KTA Diamond Rewards account?

No mobile phone? Enroll using a landline phone number on the KTA Diamond Rewards terminal at the register.
Some benefits, like digital receipts and special text offers will not be available if you don’t use a mobile phone number. Please see one of our friendly associates at any Customer Service Center for help to add additional information to your account such as your name, email, birth month/day, and address for exclusive e-mail rewards.

I don’t have a phone number. Can I still sign up for a KTA Diamond Rewards account?

Sorry, no. A valid phone number is required to enroll in the Diamonds Rewards program at participating KTA Super Stores locations.

I don’t live on Hawai‘i Island, can I still join KTA Diamond Rewards?

Yes! As long as you have a valid US, Canada or Mexico phone number you may join KTA Diamond Rewards. Other international numbers are not accepted at this time.

I don’t want text messages. Can I still participate in KTA Diamond Rewards?

Yes! You can still participate in KTA Diamond Rewards without receiving any text messages. You can earn points on qualified purchases, and clip and redeem Diamond Deals. But you won’t be able to receive any text based offers without signing up for text messages. For a limited time you can receive 100 bonus points for opting in to receive text messages.

When signing up is just my name and phone number sufficient information?

All you need is a name and phone number to sign up. If you associate your email address to your account, you will receive additional benefits, like a weekly email with our latest Diamond Deals and exclusive KTA Diamond Rewards. In addition, if you add your birth month/day (along with an email address), we will send you a special gift prior to your birthday!

If I signed up for digital receipts, will I still get a paper receipt?

Unfortunately, we do not have the ability to stop the printing of a paper receipt, so you will get a physical copy of the receipt even if you have selected to receive digital receipts.

After I signed up, I didn’t get a text message to complete my signup.

Just text "KTA" to 87573 and follow the instructions on your phone to complete the signup process. Or visit a participating location and see one of our friendly associates at customer service and they can help you complete the signup process.

I initially said no to text messages, but I want to receive them now.

Just text "KTA" to 87573 and follow the instructions on your phone to opt into text messages.

I don’t want to enter my email address. Can I still participate in KTA Diamond Rewards?

You can still participate in KTA Diamond Rewards without entering an email address. You will be able to earn points on qualified purchases, and clip and redeem digital coupons. However, without a valid email associated with your account, you won’t be able receive some exclusive Diamond Rewards.

I didn’t put in an email address when I signed up, can I add one later?

YES! Add an email address at any time. Click here for instructions on adding additional information to your account profile or visit one of our friendly associates at any Customer Service Center for assistance.

How can I change the phone number and/or email address associated with my Diamonds Rewards account?

Click here for instructions on accessing your account profile or visit one of our friendly associates at any Customer Service Center for assistance.

Can I open an account for my business using my business phone number?

Yes. You can use a business phone number to open a KTA Diamond Rewards account.

Can I merge two Diamond Rewards accounts? I want me and my family member/partner to share the same points balance.

Yes, you can merge two existing Diamond Rewards accounts into a single account. The merged account will share the same digital coupons, points, and rewards. Any points already earned will be combined into the merged account. The two phone numbers will now be linked to the new merged account, and either number can be used at the register to earn points and redeem rewards. However only 1 birthday (month/day) can be associated with the merged account. To merge your accounts, visit a KTA Customer Service Center, and one of our friendly associates can assist you.

 

Is there any limit to adding numbers to a Diamond Rewards account?

There is no limit to how many phone numbers you can add to a Diamond Rewards account.

Can I delete a phone number from my Diamond Rewards account?

Yes. Visit a KTA Customer Service Center for assistance to remove a phone number from a Diamond Rewards account. If a Diamond Rewards account has multiple phone numbers associated with it, a single number can be removed from the account without any issues. Any points earned using that number will remain with the existing Diamond Rewards account. If only one phone number is associated with the account, deleting the number will also delete the account, and all earned points/rewards/offers will also be deleted.

Do you sell customer data to third parties?

KTA never sells any customer data to third parties. Click here to view our Privacy Policy.

Why is there a “Do not sell my data” checkbox on my account details on the website if you don’t sell customer data?

By law we are required to include this option even though we don’t ever sell your data. So no matter what you select, your information will never be sold to a third party.

Can someone use my phone number and redeem my points without my knowledge or approval?

If you suspect someone has been using your phone number fraudulently, please visit one of our friendly associates at customer service to report the issue. They will research your account and try to determine what is happening.

If I have two phone numbers, can I open two separate accounts?

Yes. Each phone number will be their own separate account, and have their own points balance.

Can we make the program like (other retailer)?

Every business is different, and as a smaller family-owned company, KTA Super Stores simply does not have the resources to offer a program identical to our competitors. With this in mind, we tried to design Diamond Rewards to offer something for everyone. Over time, our hope is to grow the program to expand the rewards available to KTA Diamond Rewards members.

When will KTA Diamond Rewards be available at other KTA Super Stores locations?

We are currently running a pilot of this new rewards program at our KTA Waikoloa location only. For the pilot period, you can only participate in KTA Diamond Rewards when shopping at KTA Waikoloa. If the pilot is successful, we will roll out the program to our other locations. Follow us on Instagram, Facebook or Twitter to be notified when Diamond Rewards will be rolled out to your favorite KTA Super Stores location.

 

Frequently Asked Questions About Diamond Points & Diamond Rewards...

What can I earn points on?

All of your in-store purchases earn points, except for the following: Liquor and Tobacco purchases Gift Card purchases Taxes and Fees

Do my points expire?

Points will expire 12 months after your last purchase.

Do my rewards expire?

As long as you have the necessary points, you can redeem them to get cash discounts on your purchases. Other rewards for free or discounted items are available for a limited time only and can only be redeemed when they are offered (and while supplies last).

How do I redeem my rewards?

Click here to learn how to redeem your rewards in-stores.

Can I redeem multiple rewards per transaction?

Redemption is limited to 1 reward per transaction.

Is there a maximum amount of points a shopper can accumulate?

No, there is no cap on how many points a shopper can earn!

Is there an easy way for me to check my points balance?

You can see your updated points balance when you sign in on the Diamond Rewards terminal at every checkout. You can also visit our website ( www.ktasuperstores.com\rewards ), and after logging into your KTA Diamonds Rewards account see your current points balance.

If I return an item, will I lose my points for the purchase?

No, you will keep any points earned.

Can I transfer points to another account?

Earned points cannot be transferred to another Diamond Rewards account.

Can I donate my points to an organization or charity?

We currently do not have a way for customer to donate or transfer points to another Diamond Rewards account or specific organization.

Why can’t we share points?

We currently do not have a way to transfer points to another Diamond Rewards account.

How do I redeem exclusive Diamond Rewards?

When you qualify for an Diamond Reward, you will receive an email notifying you of the reward details. To redeem the reward, just enter in your mobile phone number into the Diamond Rewards Terminal at the start of your transaction. Once you have met the purchase requirements, the reward will automatically be applied to your transaction.

 

Frequently Asked Questions About Diamond Deals...

What are Diamond Deals?

Diamond Deals are special savings offered exclusively to KTA Diamond Rewards members. If you add your email address to your Diamond Rewards account, you will receive a weekly email that will have a link to our Weekly Advertisements and a list of the current Diamond Deals.

To use a Diamond Deal, “clip” it to your account on ktasuperstores.com/rewards. Then when you come shopping, enter your phone number into the Diamond Rewards Terminal at the beginning of the transaction. When you purchase the deal item, the discount will be automatically deducted from your purchase. 

What is the limit on Diamond Deals?

Diamond Deals (Digital Coupons) are limited to one per KTA Diamond Rewards account.

Why are Diamond Deals limited to only one per customer?

In order to offer the best pricing possible to as many of our customers as possible, it is our policy to limit Diamond Deals to one per customer.

If my account has multiple phone numbers associated with it, does each person get their own Diamond Deal/Reward?

Diamond Deals and Rewards are limited to one per KTA Diamond Rewards account, not per phone number. Therefore, even if you have more than one phone number associated with your account, you still only get one Deal or Reward.

Can I use printed coupons as well as Diamond Deals in the same transaction?

If you are participating in Diamond Rewards, you cannot use printed versions of our KTA Coupons (from the weekly advertisements or Coupon Book). KTA Coupons are automatically applied at checkout when you sign-in with a phone number on the Diamond Rewards Terminal. Diamond Deals and Diamond Rewards membership cannot be used in the same transaction as printed KTA Coupons or printed Manufacturer coupons.

I forgot to clip a Diamond Deal before shopping. Can I still receive the deal?

Depending on the Diamond Deal, you may still be able to get the deal at checkout. Some Diamond Deals allow customers to both clip and redeem during checkout. Others only allow you to clip the deal during checkout. You can then get the deal discount on your next purchase of the item.

After entering in your phone number on the Diamond Rewards Terminal at checkout, when you purchase an item with and available Diamond Deal, the
terminal will notify you of an available deal, and either let you clip the Diamond Deal and redeem it now, or clip the Diamond Deal for your next visit.

Can we clip all the Diamond Deals at one time instead of individually?

The manufacturer of the deal item issues the Diamond Deals. They determine if a deal can be both clipped and redeemed at checkout, or if
can only be clipped (to be used on your next transaction). To ensure that you are getting all the available discounts, we recommend you pre-clip the
Diamond Deals online (www.ktasuperstores.com/rewards) so that when you come shopping you will get the maximum savings!

As of November 17, 2021, KTA Coupons no longer require you to pre-clip them and are automatically applied at checkout when you sign-in on a Diamond Rewards Terminal.

Is there a way to select all the coupons that are available (or that we qualify for) at the checkout?

As of November 17, 2021, KTA Coupons no longer require you to pre-clip them and are automatically applied at checkout when you sign-in on a Diamond Rewards Terminal.

Diamond Deals must be clipped individually (instead of all at once) due to our agreements with the manufacturers.

If I didn’t accept the Diamond Deal or Reward during the transaction, can I come back and get a credit for that Deal/Reward?

Just bring a copy of your receipt to one of our friendly associates at customer service and they can help you get credit for the deal.

Can I get rainchecks on KTA Coupons and Diamond Deals?

You cannot get a raincheck on a Diamond Deals.
Rainchecks are not available for KTA Coupons when using your Diamond Rewards membership. If a paper version of the KTA coupon exists, you can ask your cashier for a raincheck on the printed coupon.