Return, Coupon and Privacy Policy

Return Policy

Effective: 3/31/16

  • Returned merchandise must be surrendered when entering the store at our courtesy counter.
  • Merchandise submitted when checking out at the register will be considered as not yet paid for.
  • Returns should be in saleable condition.
  • No returns or refunds on perishable items.
  • Proof of purchase is required (register receipt).
  • No returns after 5 days from date of purchase.
  • Whenever possible, refunds will be returned in the same method as payment to the store.

Coupon Policy

Effective: 04/11/2018

At this time, KTA Super Stores only accepts store coupons, manufacturer coupons and manufacturer coupons printed off the web. All guidelines stated below apply to the accepted coupons.

  1. All coupons must be presented at the time of the purchase transaction.
  2. We will accept only coupons issued by KTA Super Stores or the manufacturer of the relevant product.
  3. We will redeem coupons only for the specific items included in our customer's purchase transaction. The redemption value will be as stated on the coupon, unless that value yields a final price for such item less than zero; if application of the redemption value yields a price less than zero, the coupon will be redeemed only for the amount that yields a zero price (our customer cannot net a cash credit or payout from a coupon purchase).
  4. Coupons may not be applied against any free item received in any offer.
  5. Coupons have no cash value. Coupons are not redeemable for cash or refund.
  6. We will not accept coupons unless they have an expiration date. Expired coupons will not be accepted.
  7. We will not accept coupons that appear distorted, blurry, photocopied, or altered in any way at the discretion of KTA Super Stores personnel.
  8. We do not accept fraudulent or counterfeit coupons as determined by KTA Super Stores.
  9. KTA Super Stores reserves the right to refuse any coupons at its discretion.
  10. General excise taxes will be applied in accordance with the State of Hawai‘i law, regardless of any coupon or other discount that may apply to the purchase transaction.
  11. All applicable bottle and packaging deposits on purchased and free items must be paid by the customer.
  12. We do not accept coupons for items not carried in our stores.
  13. Coupons are subject to advertised offer limitations and all other limitations and restrictions on the applicable coupon or product.
  14. We reserve the right to limit quantities.

KTA Super Stores Coupons

  1. The above stated coupon policy, applies to store coupons.
  2. KTA Super Stores coupons are limited to 1 coupons per product, per visit, per customer, per day, unless otherwise stated.
  3. We do accept web printed KTA Super Stores Coupons from our Weekly Wednesday Ad, Friday Ad & Sunday Ad found online at, through the link on Facebook or Twitter
  4. KTA Super Stores does not accept web printed coupons from the KTA Super Saver Coupon Book.

Manufacturer Coupons

  1. The above stated coupon policy applies to manufacturer coupons.
  2. We will not accept photocopied manufacturer coupons.
  3. Manufacturer Coupons must have the manufacturer printed on them, as well as a valid remit address and serial numbers that follow an industry-standard format.
  4. KTA Super Stores will not accept manufacturer coupons that display another retailer's logo or name (including, but not limited to, coupons issued through a Catalina®, instore coupon dispenser, or vendor distribution).
  5. KTA Super Stores limits 4 like coupons per product, per customer, per day, unless a lower limit is specified on the coupon. 
  6. We will only accept 1 manufacturer coupon per product, per customer, per day.

Web Printed Manufacturer Coupons

KTA Super Stores now accepts manufacturer coupons printed off the web. 

  1. All guidelines which apply to manufacturer coupons and our coupon policy apply to web printed manufacturer coupons.
  2. KTA Super Stores does not accept coupons with values over $2.00
  3. KTA Super Stores does not accept free product coupons including BOGO coupons.

Doubling of Coupons

Definition of Doubling: 2 or more Manufacturer Coupon(s) per 1 product.

  1. KTA Super Stores does not offer double coupon promotions.
  2. KTA Super Stores does not accept more than 1 manufacturer coupon per product.

Coupon Stacking

Definition of Stacking: 1 KTA Super Coupon + 1 Manufacturer Coupon, per 1 product.

  1. All guidelines which apply to manufacturer coupons & store coupons apply to the stacking of coupons.
  2. KTA Super Stores will adhere to all regulations stated on manufacturer coupons.

Example of acceptable Coupon Stacking:


  1. Unless otherwise stated, rainchecks can be issued on any advertised and store coupon item(s) (excluding tobacco products) that are unavailable for purchase during the effective dates of the advertised special price.
  2. We reserve the right to limit raincheck quantities based on product availability and advertised limits.
  3. Rainchecks are only issued during the effective dates of the applicable advertisement.
  4. Rainchecks expire sixty (60) days from the date issued and will not be accepted at any of our stores after that time.
  5. Rainchecks will not be provided for items advertised as "clearance", "while supplies last," "limited quantities," or other designation indicating a limited supply.

Privacy Policy

Effective: 03/13/2014

This privacy policy sets out how KTA Super Stores uses and protects any information that you give KTA Super Stores when you use either of our websites, or We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using these websites, then you can be assured that it will only be used in accordance with this privacy statement.

What Information Do We Collect?

  • We collect information from you when you register on our site or fill out a form to request more information or place an order.
  • When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address and mailing address.  You may, however, visit our site anonymously.

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways.

Product and service fulfillment

  • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information about our products and services in our stores, website, or mobile website, or to otherwise serve you; administer sweepstakes and contests.
  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

  • To send periodic emails.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

  • To administer a contest, promotion, survey or other site feature.

How Do We Protect Your Information?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Do We Use Cookies?

We do not use cookies.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website.  These third party sites have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of these linked sites.  Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our website(s), you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified 3/12/2014.

Contacting Us

If there are any questions regarding this privacy policy, please click here for our Contact Us page.

KTA Super Stores
50 E. Puainako Street
Hilo, HI  96720