Safety and Cleanliness at KTA

Stay informed on the coronavirus (COVID‐19)

The coronavirus (COVID‐19) is a evolving situation. Please stay up to date with information from


Message from KTA Super Stores regarding COVID-19

KTA Super Stores mission is to do our best at fulfilling the food, household and health care needs of the Hawai‘i Island community.

We are strongly vested in protecting the health and well-being of our associates, customers, vendors and visitors. Our duty to you, is to develop and implement a plan designed to minimize the impact of COVID-19 in our community and our stores. All KTA Super Stores locations and associates will be implementing enhanced preventive actions immediately, following guidelines provided from the Center for Disease Control, the State of Hawai‘i Department of Health and the Hawai‘i Employers Council.

SANITIZING & CLEANING. Store cleanliness is a regular practice in all our locations. We’re ramping up our efforts by implementing recommended COVID-19 sanitization protocols to ensure your safety.

OUR TEAM. We require all Associates, vendors and visitors to adhere to good hygiene practices.  This includes regular hand washing and the use of hand sanitizer between washes.  We have protective policies in place regarding associates that display known symptoms of COVID-19, have a suspicion that they have come in contact with a symptomatic individual or have recently traveled/passed through countries that have a Level 3 Travel Health Notice.

In addition, we understand our customers want to prepare by stocking up on their everyday needs and we are working around the clock to restock our shelves.  In an effort to supply as many of our customers as possible during this critical time of need. Effective, as of Wednesday, March 11, 2020, we have placed purchase limits on selected products.  Please see list below for updated products included in the limit.

Our associates are working hard to provide you with the best service possible at seven locations on Hawai‘i Island.

We appreciate your patience and understanding as we continue to create a safe shopping experience for our community. Our actions and policies will adjust as needed by the situation. Let’s work together and stay informed to keep Hawai‘i Island healthy and prevent the spread.

For more information please contact for questions and concerns.


New Store Hours

Beginning Wednesday, March 25, 2020, we will be adjusting our store closing hours to better serve you.  This will help our Associates restock our shelves and create a safe shopping experience by ramping up our sanitation protocols.

KTA Downtown
Mon - Sat:   7am to 7pm     Sun:    7am to 5pm

KTA Puainako
Daily: 5:30am to 9pm
Daily: 8am to 4pm

KTA Waimea
Daily: 6am to 9pm
Mon - Fri: 9am to 5pm    Sat: 9am to 3pm  

KTA Waikoloa Village
Daily: 6am to 9pm
Mon - Fri: 9am to 5pm    Sat: 9:30am to 1:30pm

KTA Kailua-Kona
Daily: 5am to 9pm

KTA Keauhou
Daily: 6am to 8pm
Mon - Fri: 9am to 4pm    Sat: 9am to 1pm

KTA Express
Daily: 6am to 8pm

For the health and safety of our community, we will be implementing social distance policies and limiting the number of shoppers in our store at a time to keep our customers and employees safe. In effort to serve as many households as possible, we are limiting 2 people per family at a time. We appreciate your understanding.

Kupuna Hour

Sunday & Wednesday

Effective Sunday, March 22, 2020, all of our seven island wide locations will be reserving the first hour of store operations every Sunday and Wednesday for seniors (age 60 yrs. and above) and an accompanying caregiver or assisting family member.

KTA Downtown         7:00am to 8:00am
KTA Puainako            5:30am to 6:30am
KTA Waimea           6:00am to 7:00am
KTA Waikoloa Village     6:00am to 7:00am
KTA Kailua-Kona         5:00am to 6:00am
KTA Keauhou             6:00am to 7:00am
KTA Express             6:00am to 7:00am

KTA pharmacies are not open during this Time. we apologize for any inconvenience this may cause.

Please see the times above for the times reserved for senior shopping or visit our locations page for a complete list of our store locations and hours of operations. 


Print Advertisements

Beginning April 1, we will be temporarily reducing the size of our weekly ads and items advertised. Don’t worry, there will still be many in-store specials!  This will allow us to pivot and adjust specials as needed to quickly serve you better.



In effort to supply as many of our customers as possible during this time of need, there will be purchase limits on selected products, effective Wednesday, March 11, 2020.

Limit 2 for the following items:
If a listed item is on coupon, the limit stated on the coupon will be implemented.

Alcohol Wipes/Swabs
Antibacterial Hand Soaps
Baby Wipes
Cold/Cough Medicine
Disposable Nitrile Gloves (2 cartons)
Dishwashing Liquids
Disinfecting Sprays     
Disinfecting Wipes
Dog & Cat Food Bags – all sizes

Face Masks (Antiviral & Respiratory)
Hand Sanitizers
Hand Sanitizing Wipes
Pain Relief Medication
Paper Towels
Rubbing Alcohol
Water Bottled (case packs)

Limit 1 for the following items:
If a listed item is on coupon, the limit stated on the coupon does not apply.

Bath Tissues
Rice – All sizes


This list may be modified as the situation develops.

All items on this list are ALL SALES FINAL.
For our return policy on items not listed above please click here.

Mahalo for your understanding and cooperation.




Take Steps to Protect Yourself and Others

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
  • Stay home if you are sick, except to get medical care. Learn what to do if you are sick.
  • If you are sick:  You should wear a face mask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a face mask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a face mask if they enter your room.
  • If you are NOT sick: You do not need to wear a face mask unless you are caring for someone who is sick (and they are not able to wear a face mask). Face masks may be in short supply and they should be saved for caregivers.
  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection. Click here for disinfection guidance from 

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